Shipping & Returns
At Haarspullen.nl we ship daily with the carrier DPD packets, for only € 4.95 or even free of charge if you are over € 35, -. When we receive your order on working days from Monday / Friday, the delivery time is usually two days. We also ship to Belgium and Germany and UK for just € 6.95 and free of charge if you are over € 50, - ordered, delivery time is approximately 2-3 business days.
When you're at home when you order delivery, the postman leave a message. You can then either create a new delivery arrangement with DPD or DPD tries the next working day or Saturday again the package when you deliver. If you're not at the second delivery at home, you have two weeks to pick up the package at a collection point near the delivery address. After two weeks, the packet is returned to Haarspullen.nl.
We ship the packages with the utmost care, but it can always happen that a package unexpectedly damaged or lost. Read on what to do below.
What to do when an erroneous handling of the delivery?
Did you receive a wrong delivery, or something went wrong, please contact our customer service by emailing to: firstname.lastname@example.org or call: 038-4582584 . Our staff will gladly help you to discuss the best solution with you.
When I can not revoke a purchase?
Some exclusions to the right of withdrawal are the coloring of suppliers and consumables that are already open, such as waxes, conditioners, shampoos, etc.
Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days after the day you or a person designated by your third party other than the carrier and the good (or in the case of delivery in parts, the last good or part of the estate) physical possession. To exercise the right of withdrawal, you must inform us by an unequivocal statement (eg. In writing by post or email) to notify you of your decision to withdraw. You can either use the model withdrawal form, but are not obliged to do so. To meet the withdrawal deadline, it to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
To see the agreement cancels, you will receive all the payments you up to that point has done, including leveringskosten (excluding any additional costs resulting from your choice of a type of delivery other than those offered by us cheapest standard delivery) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from our back. We will pay you back with the same payment as you performed the original transaction, unless you have expressly agreed otherwise; In any event, you will not incur any costs for such repayment. We may withhold reimbursement until we have received the goods back or you have demonstrated that you have sent back the goods, whichever is the earliest.
EN L 304/84 Official Journal of the European Union 22.11.2011
You should check the goods immediately, but in any event no later than 14 days after the day on which you make the decision to withdraw from the contract has communicated to us, send it back to us or to hand. You are on time if you send back the goods before the period of 14 days has expired. The direct cost of returning the goods are at your expense. You are only liable for the value of the goods resulting from the use of the goods, which go beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Do you have another question whether there are other ambiguities?
Please contact our customer service via the contact details below. We are happy to help you!